First National Bank is continuously monitoring and responding to the issues surrounding the COVID-19 outbreak. As the situation changes, this Q&A will be updated on how we are continuing to provide you with the best banking solutions and services to help you at home and with your business. For additional information, check our website page at https://www.firstiowa.bank/personal/covid-19
 
How do I bank from home?
We strongly encourage you to use our Money Connection Online banking, the First National Bank Mobile App (search myfnbbank in the app store) and Text Banking. These services allow you to do your everyday transactions in the comfort of your own home on a desktop computer, smartphone or tablet. With the mobile app you are able to make check deposit with mobile app.  To sign up, call in to a personal banker today or complete the Contact Us form.  If you forgot your password or need further assistance, give us a call. If you do not have the capabilities of banking online, we ask you to use our drive-up, night drop, or ATM.
 
What if I need to come to the bank?
We urge you to reconsider making a trip to the bank, in order to keep our customers and staff healthy and safe. If you need a banker or lender, please call us to set up an appointment. Day to day transactions can be made in the drive-up.
 
Is there another way to contact the bank other than by phone?
If phone lines are busy, you can use the Contact Us page on our website, ‘message’ us on Facebook, or send your banker an email.
 
Is my money safe?
The safest place for customers’ money is in the bank. Deposits up to $250,000 are insured by the FDIC.  Even with all the changes, you will continue to have access to your funds at FNB, including cash, check, ACH, and debit cards. 
We don’t want our customers to worry about their money, we want everyone to focus on their health. 
 
What is the safest way to make purchases?
We recommend using your debit card, credit card, or mobile wallet instead of using cash currently. The World Health Organization reminds everyone that money changes hands frequently and can pick up all sorts of bacteria and viruses. If you are using cash, make sure you wash your hands after handling the money.
 
My income has been affected; can you help?
Customers facing financial hardships as a result of COVID-19 should contact the bank to discuss their individual situation. We understand everyone’s situation varies and want to find the best solution for you. We are always willing to work with you and offer you the programs at our disposal.
 
What measures are First National Bank taking to prevent the spread of the virus?
Our main priority is the safety and health of our employees and customers. We have closely been monitoring recommendations by the CDC, Iowa Department of Public Health, and WHO to ensure we are taking appropriate steps. Social Distancing has been cited as a key approach to reducing community spread, which is why we are limiting access to our lobbies and rotating staffing to reduce the number of people in the building to minimize the risk to all. We are enhancing the cleaning of each office, especially in the high-traffic areas. Employees who are ill are asked to stay home. Hand-sanitizer, sanitizing wipes and rubber gloves have been provided to employees and are available for customers.
 
Is COVID-19 affecting loan and deposit rates?
Our rates will continue to follow the market. Call in to speak with a banker for our current rates. 
 
What are your branch hours right now?
All office hours are currently the same, but offices are operating drive-up only or lobby by appointment. For a complete list of office locations and hours, check here.
 
Office Phone Numbers:
Cedar Valley
  • Cedar Falls: 319-268-7027
  • Plainfield: 319-276-4469
  • Waverly: 319-352-1340
  • Waverly West: 319-352-3502

Wright County
  • Eagle Grove: 515-448-5111
  • Clarion: 515-532-6635
  • Goldfield: 515-825-3151